System 23:04：Agent Phillip has ended the chat session.
(It seems that I have no further issues? How many times have I asked about the notary form?)Īgent Phillip 23:04：Thank you for visiting the SQUARE ENIX Support Center! Take care and hope to see you online! If this is incorrect, please come back to the chat and I will be happy to assist you.
SQUARE ENIX SUPPORT HOW TO
Additionally, I would like directions on how to send in a complaint due to customer support agents having issues with attitude.Īgent Phillip 23:02：There is a way to submit feedbackĪgent Phillip 23:02：Please visit support.na.Īgent Phillip 23:03：Click on the Final Fantasy XIV banner if the account in question is regarding Final Fantasy XIV (following instructions)Īgent Phillip 23:03：Scroll down all the way to the bottom where it says "Feedback and Suggestions" (following instructions)Īgent Phillip 23:03：Was there anything else I can assist you with today?Īgent Phillip 23:04：It seems that you are not available to chat.Īgent Phillip 23:04：It appears you have no other issues you need assistance with.
SQUARE ENIX SUPPORT CODE
It seems that you need some help with your notary form, is that correct?Īgent Phillip 22:50：May I please have your Square Enix ID?Ĭustomer 22:50：i thought square enix id was XXXXXXXXXX.Ĭustomer 22:50：I had to go through some identification process with Erick thoughĪgent Phillip 22:51：May I please have the email that the notary form should have been sent to?Ĭustomer 22:51： Phillip 22:52：One moment, pleaseĪgent Phillip 22:57：Do you have the ticket number or confirmation code from your contact yesterday?Īgent Phillip 22:57：No, currently, I am not able to confirm whether you actually contacted us yesterday or if you are referencing someone else entirely.Īgent Phillip 22:58：It is up to you to provide your history.Īgent Phillip 22:58：Sure, do you have a ticket number or confirmation code for that contact?Ĭustomer 22:58：Nope, so how about you actually help.Ĭustomer 23:00：Obviously, I need a notary form sent to my email. System 22:49：You are now connected to Agent Phillip.Īgent Phillip 22:50：Hello and thank you for contacting SQUARE ENIX Customer Support. I was asking customer service for a notary form.Īnyone know how to properly send in a complaint about a SE employee? Thanks! I wasn't asking customer service for proof of whether or not I had talked to Erick. After being asked twice whether or not I had the ticket instead of actually being assisted with my issue is quite infuriating. I repeated several times that I needed assistance in receiving a notary form.Įdit: I do understand that I could have been nicer. I had given him a very clear description of the help that I needed in the form. Even when I asked him to give me directions to file a complaint he sent me to a dead end. The help that I received from this person was atrocious.
I had not received the email and contacted customer support again.
He told me a notary form would be sent to my email by the end of the day on Thursday. I talked to a very helpful customer service agent on Wednesday (two days ago). So my account apparently had been compromised and I contacted customer support since there was a lock on my account. So I just had a very interesting interaction with the Square Enix Customer Support.
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